Terms and Conditions of Use

Guías (the “Platform”) is operated by Azantara Group, S.A.S., located at Calle Saltillo S/N, Colonia Hipódromo, C.P. 06100, Alcaldía Cuauhtémoc, Ciudad de México, México (“Guías”, “we”). By creating an account, buying or using the Platform you accept these Terms, the Privacy Policy and, if you are a creator, the Creator Agreement. If you do not agree, do not use the Platform.

You must be over 18. If you are 16 or 17 you may use it only with the authorization of a parent or guardian, who accepts these Terms on your behalf. The Platform is not directed at children under 16.

Guías is an educational platform that combines courses, learning paths, AI-powered tools, certificates and a marketplace where independent creators publish and sell their own courses. We offer a free plan and paid plans.

You must register with truthful information and keep it up to date. You are responsible for keeping your password confidential and for everything that happens in your account. You may not share your access with third parties.

To protect creators' money, some actions (requesting a withdrawal, registering or changing the payout account) require two-step verification, and after a payout account change withdrawals are blocked for 24 hours. We may suspend or limit an account on signs of fraud, abuse or breach of these Terms.

You can delete your account from Settings. If you are a creator with courses that already have active students, or with a pending withdrawal, you cannot delete it yourself: contact us so we can close it without harming your students. We keep the payment, commission and withdrawal records that the law requires us to retain.

Prices are shown in US dollars (USD). At checkout a conversion to your local currency (for example MXN or EUR) may apply at the current exchange rate, and your bank or provider may charge its own fees.

We accept card (Stripe), Mercado Pago, bank transfer and cryptocurrency. Transfer and crypto payments are confirmed manually and access is activated once the payment is verified.

Pro subscription: it renews automatically each period (monthly or annual) until you cancel it from your profile; you keep access until the end of the period already paid. Elapsed partial periods are not refunded, except for improper charges or our errors.

AI use by plan: AI features have usage limits depending on your plan and are subject to a fair-use policy (see section 10).

When you buy a course you receive a personal, non-exclusive, non-transferable license to access and view it for your own learning. You may not download (except materials the course allows to be downloaded), copy, resell, share your access or redistribute the content.

Courses: you can request a full refund of a course purchase within 7 calendar days of purchase, without having to give a reason. Write to hola@guiasapp.com from your account email stating the course. We refund through the same payment method within 10 business days (when it shows on your statement depends on your bank).

• For transfer or crypto payments, the refund is made the same way and in the currency paid; bank or network fees are not refundable.
• We reserve the right to refuse refunds in cases of clear abuse (for example, repeatedly buying and refunding the same content).
• When a course is refunded, your access to it is removed.

Pro subscription: cancel any time; partial periods are not refunded (see section 4).

This policy does not limit the non-waivable rights the law of your country gives you as a consumer (for example, the 14-day right of withdrawal in the European Union).

We sell Guías' official courses directly. Marketplace courses are created and sold by independent creators, and their content, quality and promises are the creator's responsibility. Guías acts as a technology intermediary: it processes payment, delivers access, calculates and pays the creator's share and reviews content before publishing it, without that review guaranteeing accuracy, results or suitability.

If you have a problem with a marketplace course, contact us: we mediate with the creator and apply the refund policy in section 6. Each creator is responsible for their own tax obligations; Guías guarantees no earnings to any creator and no results to any student.

Guías' official courses, texts, images, logos and tools belong to Guías or its licensors. Each creator keeps ownership of their content and grants us the license described in the Creator Agreement.

Notice and takedown. We respect copyright. If you believe content on the Platform infringes yours, write to hola@guiasapp.com with: (a) the protected work and proof that you own it or represent the owner; (b) the URL of the infringing content; (c) your contact details; (d) a good-faith statement that the use is unauthorized and that the information is accurate; and (e) your signature. We may remove or disable the content while we review it and will notify the creator, who may reply with a counter-notice; if unresolved, it is handled under applicable law. Creators who repeatedly infringe will lose their account.

You may not:

• Share your account or resell/redistribute course content.
• Publish illegal or misleading content, content that infringes third-party rights, offensive content, or content that promises guaranteed income or results.
• Try to access systems, accounts or data that are not yours, or bypass security controls, usage limits or payments.
• Use bots, scripts or automation to interact with the Platform without authorization.
• Create fake or multiple accounts to obtain benefits, reviews or commissions.

Guías' AI features are text-based: they answer questions about the courses and the Platform's topics. They do not generate images or videos. Answers are generated automatically, may contain errors and are for guidance only: they are not professional advice (legal, financial, tax, medical or investment) and you should not base important decisions solely on them.

The AI is designed for the Platform's content; if you use it for other purposes we may stop answering. Use is subject to limits by plan and to a fair-use policy: we may temporarily limit automated or abusive use. Do not type sensitive data (passwords, card numbers, medical information) into the chat.

Guías Partners (Pro subscription): whoever invites others with their link receives 50% of each Pro payment made by those people while their subscription stays active. The commission is calculated on the amount actually collected.

Course affiliates: each course's creator decides what percentage of their share to offer affiliates (up to 80% of their share); that percentage is shown on the course. The commission is paid on sales attributed to your link (last click, 30 days).

Self-referral and fake accounts are not allowed; commissions obtained that way are cancelled and the account may be closed. Commissions are subject to the same availability periods, refunds and chargebacks as any sale.

The Platform is provided “as is”. To the maximum extent permitted by law, we do not guarantee that it will be uninterrupted or error-free, nor any specific learning or business results, and we are not liable for indirect or consequential damages. Our total liability to you for any claim is limited to what you paid to Guías in the previous 12 months. Nothing here limits rights that the law does not allow to be limited.

You may stop using the Platform at any time. We may suspend or close accounts that breach these Terms, commit fraud or put other users at risk; where possible we will warn you beforehand and explain why.

We may update these Terms. For important changes we will notify you by email or inside the Platform at least 15 days in advance. Continuing to use the Platform after that date means you accept the changes; if you disagree, you can cancel and close your account.

These Terms are governed by the laws of the United Mexican States. Before going to court we invite you to write to us so we can resolve the matter in good faith. If you are a consumer, you keep your right to go to Mexico's consumer protection agency (Profeco) or your country's consumer authority, and to the courts the law grants you. Otherwise, the courts of Guías' domicile stated in section 1 will have jurisdiction.